AI Summary: First Class Property Management has established a presence in the holiday homes sector since 2020, achieving a commendable Google rating of 4.9 stars from over 1,200 reviews. However, their TrustScore of 55/100 indicates potential concerns, particularly in verified reviews and contract terms. While many clients commend their professionalism and responsiveness, there are notable issues with booking cancellations and property misrepresentation that could impact owner satisfaction. The company's average response time of approximately 2 hours is a positive aspect, but the low owner reply rate on Google suggests a lack of engagement with property owners' concerns. Owners should carefully consider the balance between the high commission rate of 20% and the potential risks associated with customer service and reliability.







