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Home/Holiday Homes/First Class Property Management
First Class Property Management logo

Holiday Homes

First Class Property Management

Holiday Homes · Dubai

airbnb4.8(8,924)
First Class
First Class
Superhost
8924
Reviews
4.84
Rating
9
Years hosting
Google4.9(1,202)
6+ yearson market

What the reviews say

AI summary from 195 analysed reviews

First Class Property Management has received mixed reviews from customers, with many praising their professionalism and the quality of their properties, while others report significant issues with booking and customer service. Property owners should weigh the positive experiences against the negative feedback regarding communication and management practices.

Star distribution4–5★ vs 1–3★ from Google

Working well (98%)

  • Professional and responsive staff, particularly Ahmed Mustafa and Saif.
  • Properties are well-maintained, clean, and as advertised.
  • Smooth rental process with clear communication.
  • Excellent locations close to major attractions.
  • Quick resolution of maintenance issues.

Complaints (2%)

  • Frequent complaints about booking cancellations and misrepresentation of properties.
  • Poor customer service and lack of communication in resolving issues.
  • Some properties reported to be in poor condition upon arrival.
  • Issues with additional charges and deposits without prior notification.
  • Negative experiences with storage services arranged by the management.

Review engagement signals

Owner reply rate

2%

of Google reviews

Unanswered negatives

22

reviews without reply

Review authenticity

92

out of 100

AI-generated digest based on analysis of 195 public Google Maps reviews · Updated 29 Sept 2026. Individual experiences may vary.

Last checked

  • Google reviews · 29 Sept 2026
  • AI review digest · 29 Sept 2026
  • TrustScore · 29 Sept 2026
  • AI verdict · 29 Sept 2026
TrustScore
0Fair
▲ +1vs last quarter

Fair · Based on 50+ data points. How it works →

Response speed affects this company's score

Key Facts

Essential details at a glance — portfolio, terms, coverage & contact

Founded2020Response~2h4.9(1,202 Google)6+ years on market
Google review sentimentFrom star distribution
Working well (98%)Complaints (2%)

Portfolio

Unknown — verify with operator

verified

Commission / pricing

20%

Contract terms

TBC

Payouts

15th

Platform presence

Google4.9(1,202)
airbnbSynced profile

Airbnb host identity

Live metrics from the linked Airbnb host profile — reviews, rating, and hosting tenure as shown on Airbnb.

Last synced
Sept 2026
TrustScore
Verified channel — counts toward score
Listings
333 on Airbnb
View host on Airbnb→
First Class
First Class
Superhost
8924
Reviews
4.84
Rating
9
Years hosting

Auto-sync 28 Aug 2026 · Host: First Class · Languages: Arabic, Dutch, English, Filipino, French, German, Hindi, Italian, Persian, Russian, Spanish, and Turkish · Location: Dubai, United Arab Emirates · Partial harvest — 936 of 9100 reviews

Service areas

Al Barsha
Phone+97145540158Websitefirstclass-dxb.com

Office 301, AL Zarouni Business Centre - 606 Sheikh Zayed Rd - Al Barsha First - Al Barsha - Dubai - United Arab Emirates View on Google Maps→

Trust indicators

Every data point labeled by source — verified, public, company-stated or AI-estimated.

  • TrustScore

    55/100

    Verified
  • Google rating

    4.9★ · 1,202 reviews

    Public source
  • Years in business

    6+ years (since 2020)

    Verified
  • Commission / pricing

    20%

    Verified
  • Contract terms

    TBC

    Verified
  • Payout schedule

    15th

    Verified
  • Response speed

    ~2h average

    Public source
  • Review analysis

    AI digest from 195 Google reviews

    AI analyzed
  • Review authenticity

    92/100

    AI analyzed
  • Airbnb channel

    4.84★ · 8,924 reviews · Superhost

    Verified
  • Web presence

    Active website on file

    Public source

Compare with alternatives

Ofex Holiday Homes logo

Ofex Holiday Homes

Holiday Homes · Dubai

TrustScore · no reviews yetGoogle4.4(13)0+ yrs on market
Business Bay

AI Summary: Imported from Google Maps — pending editorial review.

ReviewsProfile
Maison Privée logo

Maison Privée

Boutique luxury holiday home management

86TrustScore
TrustScore4.5(2)Google4.3(475)Airbnb4.79(2234)✦Superhost59 listings9+ yrs on market
Dubai Marina

AI Summary: Maison Privée, with a TrustScore of 86/100 and a solid Google rating of 4.3★ from 475 reviews, presents itself as a reputable choice for luxury holiday home management in Dubai Marina. The company has been operational for over nine years, managing a portfolio of over 300 luxury units, which indicates a robust market presence. However, property owners should be aware of the mixed guest experiences, particularly concerning maintenance and customer service, which could impact their property's reputation. The commission structure ranges from 22% to 28%, and the contract terms include a 12-month commitment with a 45-day exit clause, which may limit flexibility. Owners should also consider the monthly payout schedule and the potential risks associated with inconsistent service quality.

ReviewsProfile

AI Verdict

Live AI analysis

First Class Property Management, founded in 2020, operates in Al Barsha and has a solid Google rating of 4.9 stars from over 1,200 reviews, indicating a generally positive reception. However, their TrustScore of 55/100 reveals significant concerns, particularly in verified reviews and contract terms. While many clients commend their professionalism and property quality, there are notable complaints regarding booking cancellations and poor customer service. Property owners should be cautious about the potential for misrepresentation and additional charges, which could impact profitability. It is essential to clarify contract terms and ensure that the operator addresses the highlighted issues before proceeding.

Best for: Ideal for owners seeking management in Al Barsha with a focus on quality properties and responsive staff.

What could go wrong?

Risk flags to review before you sign — based on contract terms, review patterns and operational signals.

  • Verify the clarity and fairness of contract terms
  • Confirm the operator's response to negative reviews and their resolution process
  • Assess the frequency and nature of booking cancellations
  • Ensure transparency regarding additional charges and deposits

TrustScore Reviews

0 verified on platformAll sources →

No reviews yet. Be the first to share your experience.

Also see Google and Airbnb reviews. Verified TrustScore reviews use masked proof documents — see how scoring works.

Why this score

Full transparency — every point explained.

Public data20 / 20

Google rating, review volume, years on market, web presence; verified Airbnb metrics for holiday-home operators; KHDA/DHA/CAA ratings where applicable

Verified reviews0 / 25

Owner reviews verified with masked proof (agreements, statements, title deeds)

Response speed8 / 15

How fast the company responds to enquiries on the platform and to public Google reviews

Contract terms12 / 25

Transparency of fees, payout discipline, lock-in and exit terms

AI risk verdict15 / 15

AI analysis of complaint patterns, review authenticity, unanswered negatives and red flags

Total55 / 100

Get notified when this score changes:

AirDXB logo

AirDXB

Award-winning 360° short-let consultancy

85TrustScore
TrustScore4.5(2)Google4.5(0)Airbnb4.79(720)✦Superhost64 listings8+ yrs on market
Dubai Marina, Business Bay, Downtown Dubai, JBR, JVC, Palm Jumeirah

AI Summary: AirDXB presents a compelling option for property owners seeking a reliable holiday home management service in Dubai. With a TrustScore of 85/100 and a solid Google rating of 4.5★, the company demonstrates a strong reputation backed by verified reviews and a commitment to transparency with its published commission of 16.75% including VAT. The 12-month contract with a profit-share model aligns the operator's incentives with those of the property owner, potentially enhancing profitability. Their rapid onboarding process of 7–10 days and impressive occupancy rates, as evidenced by a verified review, further solidify their operational efficiency. However, the limited number of verified reviews may warrant caution for those prioritizing extensive feedback. Overall, AirDXB is well-positioned to deliver quality service in high-demand areas of Dubai.

ReviewsProfile