GoogleExtremely disappointing and unsafe experience with Paradise View Holiday Homes. From the first day, everything was unprofessional, disorganized, and absolutely not up to the standards expected in Dubai. During check-in, Mr. Khalil and Mr. Moran handled the process in a chaotic and suspicious way. My luggage was taken away from me without explanation, and later a large amount of money was stolen from my bags. Their attitude throughout was unprofessional and careless. The apartment had three safeboxes — none of them working. To this day, I have no functioning safe, meaning zero security for guests. Completely unacceptable. The apartment was also dirty and had a strong toxic smell of paint, making it impossible to stay inside for hours. Even after complaining several times, no help was provided. The staff, including Nabil, were rude, dismissive, and showed no respect. No apology, no solution, no support — nothing. I later learned that another client also experienced a theft with this same agency. For your own safety and peace of mind, I strongly warn you: avoid Paradise View Holiday Homes. This agency has shown no professionalism, no security, and no respect for its guests.
2 Jan 2026
GoogleWe booked two suites and one three-bedroom apartment. Unfortunately, the experience was very disappointing. The photos on the booking website are deceiving and do not reflect the real condition of the rooms. The service level was not appropriate for the location or the price. There were several serious issues: • The phones were not working. • Two of the accommodations had safes that did not work. The third suite had two working safes, and when we complained, staff moved one safe from that suite to another, which is unacceptable. • One of the showers in the three-bedroom apartment did not work properly and was not fixed even after two maintenance visits. • Another suite had visible mold growing in the bathroom, which is a health concern. • The furnishings in all three accommodations were rundown, old, and clearly never refurbished. • The key cards were very old and heavily scuffed, still showing the logo of the previous hotel name. We were given only one card per suite and two cards for the three-bedroom apartment, which is insufficient—especially since the cards are required to operate the elevator. We were also told that losing a card would result in a 300 AED fine, which is unreasonable considering their poor condition. Upon arrival, we requested a rollaway bed to be added on a specific date for a guest arriving two days later. We were initially told yes. However, when the day arrived, we were told it wasn't possible, and the staff were very rude at first, insisting we book an additional room. After we persisted, they eventually provided a mattress on the floor, which is completely unacceptable. This is certainly the last time we will book with this company unless there is a complete change in management and a full refurbishment of the rooms and apartments. ⸻ We booked two suites and a three-bedroom apartment, but unfortunately, the experience was extremely disappointing. The photos displayed on the booking website are misleading and do not reflect the actual condition of the property. The level of service is also unacceptable for the hotel's location and price. We encountered several problems, including: • The room phones were not working. • Two safes in two suites were out of order. The third suite had two working safes, but when we complained, the staff moved one of them from one suite to another, which is unacceptable. • One of the showers in the three-bedroom apartment was not working properly and had not been repaired despite two maintenance visits. • There was visible mold in the bathroom of one of the suites, which is a serious health concern. • The furniture in all three suites was worn and old, and it was clear that it hadn't been replaced in years. • The access cards were very old and scratched, and they bore the logo of the previous hotel. We were given only one card per suite and two per apartment, which is insufficient, especially since the cards are required to use the elevator. • We were informed that a lost card would incur a 300 AED fine, which is unreasonable given its poor condition. Upon arrival, we requested an extra bed (rollaway bed) to be placed in the room on a specific day for someone joining us two days later. Initially, we were told it was possible, but when the requested day arrived, we were informed it wasn't. The staff were initially rude and insisted we book an extra room. After further insistence, we were given a mattress on the floor, which is completely unacceptable. This will definitely be the last time we book with this company unless the management is completely changed and the rooms undergo a thorough renovation.
2 Jan 2026
GooglePerfect location, room is okay not bad , the issue about check in take more than 40 minutes! And the location same kempenski Dubai mall ( hard to reach the place) if you don’t know that ..
2 Aug 2025
