I rarely write reviews, but this experience with Mr. Atif from Future Direction Properties was disappointing enough that I feel it should be shared. When we viewed the apartment, we were told that all maintenance issues would be fixed before we moved in and that the apartment would then be cleaned. Based on these promises, we proceeded with the rental process and paid the commission. The first issue was the maintenance process. Mr. Atif told us that maintenance would be free and provided several phone numbers that were supposedly helpful. However, there was very little clear information, and at one point we discovered that some of the people we were directed to were actually discussing charges for the work. Later, we found out ourselves that maintenance issues had to be reported directly to Relaam, not to the people whose numbers we had been given. Unfortunately, Relaam did not respond to our emails or calls for some time, so we were left waiting. During all this time, we had not moved into the apartment because neither maintenance nor cleaning had been completed. Only two days after signing the contract, we visited the apartment to inspect the issues that needed to be reported. We found two women and one man inside. They explained that they were the cleaning team and had already finished cleaning the bedroom. However, I immediately noticed that they had almost no cleaning equipment with them—only two sponges and a bottle of dish washing soap. When I checked the bedroom, the wardrobes and window frames were still covered in visible dust. The dust was thick and easy to see. Since the apartment was brand new, there was still a lot of construction dust that needed proper cleaning. I politely asked the two ladies to clean the wardrobes inside and outside and also clean the window frames. They were kind and agreed. I left for lunch and returned about an hour later. The cleaning team had already left. Unfortunately, apart from some floor mopping, which was not even completed properly, nothing had changed. The wardrobes and window frames remained dusty and untouched. I have photos and videos showing the condition of the apartment. What disappointed me the most was the response afterward. I sent videos and messages to Mr. Atif showing the problems, expecting at least some understanding or assistance. Instead, his responses felt cold and dismissive. It honestly seemed as if the videos had not even been viewed before he replied. There was also confusion regarding maintenance contacts. My partner was given the phone number of a person who was presented as being from Relaam. Later, we discovered that he was not from Relaam and was discussing prices for work he could carry out himself. Eventually, after a lot of effort from our side, the maintenance issues were resolved. Once everything was finished, I contacted Mr. Atif again and reminded him that the promised cleaning still needed to be completed because we had never moved into the apartment. We had not lived there at all. I also explained that the previous cleaning visit had achieved almost nothing. His response was simply that we had already moved in, which was not true. I replied politely and explained the situation again, but received no further response. In the end, this was the service we received after paying a commission. What makes this even more disappointing is that there are good people working around him and within the process who genuinely try to help. Unfortunately, my experience with Mr. Atif himself was very different. Good customer service is about keeping promises, communicating clearly, and supporting clients when issues arise. Based on my experience, those expectations were not met… This is the first time I have written such a long review, but I genuinely regret choosing Future Direction Properties and felt it was important to share my experience.
14 Aug 2026
