Location is good. Restaurants are just 15 minutes walk from the building. Mall of the Emirates is quite reachable by car. MJL has its own gym and a swimming pool, both kept in a perfect condition and clean The apartment is spacious. Kitchen is perfectly furnished to suit every need of the guests. Bathroom is impeccably clean with a big shower The host was friendly and accommodating. I had a problem with washing machine — the host sorted the issue immediately
Response from Frank Porter
Translated by Google ・ See original (Bulgarian)
1 Aug 2026
Imran Iquibal
Google
Extremely disappointing experience with Frank Porter. I scheduled the apartment cleaning in advance, received confirmation from their Support Team, and yet nobody showed up. When we returned, the apartment had not been cleaned at all. Completely unprofessional, unreliable, and a total waste of our time. I would not recommend their service.
26 Jul 2026
Wisdom Journey
Google
misleading
26 Jul 2026
Nour Saad
Google
By far the worst customer service I’ve experienced. Can guarantee the unit through them will not be clean and it was a nightmare talking to their service team or getting the deposit refunded after it was charged a second time without authorization. Careful even booking a property online on any platform that is managed by them.
Response from Frank Porter
Thank you for sharing your feedback, Nour. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that the apartment was cleaned prior to your arrival, and when you raised concerns, we arranged an additional deep cleaning as a gesture of support. Regarding the deposit, the amount was initially held for a possible claim but was released a month ago. We kindly suggest checking with your bank for any further updates. Please feel free to contact us at hello@frankporter.com if you need any further assistance.
19 Jul 2026
Khyati Chittalia
Google
Rating only — no comment text.
12 Jul 2026
sanjyukta chauhan
Google
Great host’ beautiful place everything was perfect t
12 Jul 2026
Matthias Röschinger
Google
Rating only — no comment text.
2 Jul 2026
Rohit Patil
Google
Really enjoyed my stay! The view of Palm Jumeirah was beautiful, especially in the morning. The apartment was clean and comfortable, and everything went smoothly. The Frank Porter team was helpful and quick to respond whenever I needed anything. I'd definitely stay here again.
Response from Frank Porter
Thank you so much, Rohit, for your wonderful review!
2 Jul 2026
Mar Flores
Google
Avinash sundara Your Maintenance Technician is very Professional. Great Support and Pro Active
Response from Frank Porter
Thank you, Mar, for your kind feedback! We’re happy to hear that Avinash provided professional support. We appreciate your recognition and will share your compliments with him.
2 Jul 2026
Jatin Rajpurohit
Google
I had a wonderful experience staying with Frank Porter, and a huge part of that was thanks to Sabrina. She went above and beyond to help me with every issue I faced during my stay, whether it was the AC, fridge, Wi-Fi, or any other concern. She was always quick to respond, professional, kind, and made sure everything was resolved as smoothly and efficiently as possible. Her dedication to providing excellent customer service truly stood out, and she made the entire experience stress-free. Sabrina is, without a doubt, one of the best employees I’ve had the pleasure of dealing with. Thank you for your outstanding support and commitment I truly appreciate everything you did. Highly recommended!
Response from Frank Porter
Thank you, Jatin, for your wonderful feedback! We’re delighted to hear that Sabrina provided exceptional support and made your stay a smooth and stress-free experience. We truly appreciate your kind words and will be sure to share your appreciation with her.
2 Jul 2026
Mahmoud Saied
Google
Very bad host , pls don’t book with him . I would rather sleep on the street than booking with them
2 Jul 2026
Salma Ebrahim
Google
Rating only — no comment text.
2 Jul 2026
Neet Bherwani
Google
Amazing home service by Theresia. Definitely will recommend to others
2 Jul 2026
axel chauvin
Google
Rating only — no comment text.
2 Jul 2026
Paul Southwood
Google
The apartment was stunning the views was exactly how it was shown on the website, I had a parking bay assigned to me for my stay, the room was way bigger than I expected. 2nd time using Frank and air bnb.
Response from Frank Porter
Thanks for your kind review, Paul! Great to hear you enjoyed your second stay. We’d be happy to host you again anytime!
2 Jul 2026
Alexandra Rodgers
Google
Great apartment. It’s felt like home for my stay. The host was extremely helpful
Response from Frank Porter
Thanks, Alexandra! Glad to hear you felt at home and that the stay and support met your expectations. Hope to host you again soon!
2 Jul 2026
Eyad Nesrawi
Google
BED BUGS ALERT!!!!!!! We booked one of their apartments in Dubai downtown through Airbnb. on the day of arrival, we were allowed to check in 4 hours after the promised check-in time because they didn't clean the apartment on time. Later that night we found BED BUGS all over the beds in both bedrooms, we contacted them and they said they are going to find a solution soon. after hours of waiting, they responded that they can't help us and that we need to wait till the next day even though it was around 3 AM and we obviously weren't going to sleep on their bugs-infested beds. We ended up leaving the apartment around 5 AM in the morning and driving all the way to Abu Dhabi to stay at a friend's place. I called them the next day expecting an apology, a refund, and compensation for ruining our vacation, and instead, all I got was senseless excuses and the most disgusting attitude from a company I have ever seen. I spent the following 3 days calling them and asking for a refund for the booking which they were not willing to give even though we never went back to the apartment, eventually, they kept on giving us promises that they will escalate the issue to the management and someone will get back to us soon, which of course never happened. I believe their strategy was to keep giving us false promises and keep us waiting until we get sick of dealing with them and drop the claim. They didn't know that I used to live in Dubai for many years in the past and I know how to deal with such behavior. So what I did next is I looked up their office address on google and drove there to speak to one of the managers. They weren't surprised by my visit, I think this keeps happening to them since they always try to rip people off (As you can see from other reviews). After waiting for a couple of hours in the lobby, a lady came and identified herself as the manager's assistant, I asked her to sit in an office or a meeting room to talk, but she refused and told me we will have to do this in the lobby. She was absolutely rude and refused to offer any solution until I made it clear that I'm not going to drop this at any cost. Eventually, she started to negotiate the refund amount which started at 20% and ended up at 100% after she realized that I'm not going anywhere before I get what I came for. Of course, I had to follow up with them several times over the next weeks until they finally issued the refund. In conclusion, STAY AWAY from this company because there is a high chance they will ruin your vacation and then refuse to assist you or compensate you. Another piece of advice, if you ever find yourself in the same situation, never give up on calling and chasing them until you get what's yours! and if you want to save yourself long waiting hours on the phone with their horrible support team, just look up their office address, go there and never leave until they solve your issue. One last note, most of the good reviews they got are absolutely fake and paid for. no self-respecting company or individual would ever treat customers the way they treated us.
Response from Frank Porter
Hi Eyed, we take all guest feedback seriously; however, we are unable to locate a reservation matching the details described in this review. We also want to clarify that all our reviews are genuine and reflect real guest experiences. We strongly believe in transparency and do not support or engage in paid or fake reviews, whether positive or negative. All feedback is handled by our dedicated support team following a standard review process. If you believe this relates to a genuine stay with us, please share your reservation details at hello@frankporter.com so we can investigate further. Otherwise, we have no record of this booking. We remain committed to providing safe, well-maintained homes and professional guest support at all times.
2 Jul 2026
Vaibhav Garg
Google
Very Unprofessional customer service. Won’t recommend as a property owner.
Response from Frank Porter
Hi Vaibhav, We apologise for any inconvenience caused however, we would like to clarify the situation regarding this matter. Since the personal item was left at the apartment after your checkout and was identified by our housekeeping team during the cleaning process. The item was immediately secured and processed through our Lost & Found procedure in line with standard protocol. The relevant team was informed promptly, and the item was made available for collection from our TECOM office. At the request received, our team also explored alternative handover arrangements. During this process, coordination was required between teams to ensure proper verification and secure release of the item. While we acknowledge there may have been inconvenience during the coordination process, the item was handled securely, tracked appropriately, and remained available for collection at all times. We remain committed to following structured Lost & Found procedures to ensure safe, accountable, and professional handling of all belongings.
