Reviews for DAMAC Properties

Saad Diamco

Google

Great Great Experience.

26 Jul 2026

Tamara Yacoub

Google

Worst handover team in UAE , IT took them 4 months after completion to handover the key , terrible experience

12 Jul 2026

Janna C

Google

We've been waiting over a week for our handover despite completing all the requirements. We've visited the customer centre 5+ times, made dozens of calls, and already connected DEWA and gas (which we're now paying for) based on your team's advice. Our rent ends this week, and we'll now have to pay for storage and a hotel. Please help us escalate this—this situation could have been avoided.

2 Jul 2026

Ayesha Ali

Google

They've been driving me crazy ever since I changed my number. They keep calling, and I keep blocking them. They have a million numbers. Please stop calling me! They call ten times a day! Please leave me alone! They have a million numbers, and that's just this week!

2 Jul 2026

Mannan Kapasi

Google

After months of repeated follow-ups regarding the handover timeline for my villa in Damac Lagoons (Portofino), I am deeply disappointed by the continued lack of clarity and commitment being provided to buyers. Different timelines have been communicated at different stages, with no firm or reliable update despite multiple tickets raised through the DAMAC Living app, phone calls, and personal visits to the Happiness Centre and handover department. While the staff members I interacted with were polite and welcoming, the overall handling of the situation has felt insensitive to the real difficulties buyers face when planning residences and family arrangements based on promised delivery timelines. For customers purchasing homes for actual end use and not investment purposes, uncertain and repeatedly shifting handover estimates create serious stress and disruption. What is most frustrating is not only the delay itself, but the absence of sincere, clear, and accountable communication regarding realistic timelines. I genuinely hope DAMAC improves transparency and customer commitment in handling handover expectations for end-users.

2 Jun 2026

Mahmoud Els

Google

STOP CALLING ME AND BOTHERING ME..I HAVE REQUESTED YOUR TEAM TO REMOVE MY NUMBER FROM YOUR DATABASE MULTIPLE TIMES I HAVE BLOCKED SOOOO MANY NUMBERS YET YOU KEEP CALLING. I AM NOT INTERESTED IN BUYING A PROPERTY AND IF I WAS I WOULD NEVER BUY FROM YOU GUYS BECAUSE OF YOUR UNPROFESSIONAL TEAM!!!

2 Jun 2026

Matthews Kaka

Google

Guest review text wasn't captured during sync — the host reply below references their feedback.

2 Jun 2026

Sanjay Asnani

Google

Guest review text wasn't captured during sync — the host reply below references their feedback.

2 May 2026

Eric Lehmann

Google

These guys are border stalkers, i don’t know anymore how to make them stop calling or spamming me with emails

2 May 2026

Noo Miri

Google

The staff at this real estate company is extremely unsatisfactory.

2 May 2026

Sailesh Malhotra

Google

The experience has been very negative, at the time of sale they are super accommodating and nice offering free bikes as DLD waivers etc and sooner or later they will figure out a way to take these benefits away under some pretext. Did not expect this from a company of this stature.

2 Apr 2026

Nabil Battal

Google

My experience with DAMAC Properties during the handover process has been extremely disappointing. After receiving the handover notice for two retail units in Tenora, I made repeated attempts to schedule a physical inspection through the DAMAC Living app, support tickets, office visits, and direct communication with their team. The system consistently showed no inspection dates available, and requests for access were not facilitated. I was even told that photos could be sent via WhatsApp instead of arranging an inspection, which is not an acceptable substitute for viewing your own property. Despite multiple attempts to follow the process, the inspection was never arranged and the necessary clearance documentation was not provided. When the issue was escalated through the regulator, the complaint was closed without any contact from the authority, and the response link sent by email could not even be opened. Overall, the process lacked transparency, communication, and basic customer engagement. For something as significant as property handover, the experience fell far below what buyers should reasonably expect.

2 Apr 2026

Milliardaire Diawara

Google

Best real estate in the emirates

2 Mar 2026

Janara

Google

The worst developer! The app doesn’t work! Delay for the unit handover more than 1 year! Never ever!

2 Feb 2026

Vidhya Menon Ahamed

Google

Had one of the most unpleasant experiences trying to get our lease deposit back after moving out. It took nine months of repeated emails, phone calls and eventually walking into their office to confront the team only to be told to start the process all over again. And even upon doing so, there were no timely responses from the leading team. I had to send multiple emails to get responses and when I got tired of doing that, I reached out to their social media (IG) via DMs. And that’s when the miracle happened. Amazing Douha Shalgin of the social media team called me back promptly and followed up on the case with the leasing team and constantly kept me updated on the progress. She saw to it that the leasing team pulled up their socks and did their job. And we finally received the refund two days ago. For all the disappointment that the leasing team is, the social media team of Damac seems to be doing a fantastic job in customer service. A big thanks to Douha for her professionalism and for going above and beyond her scope of work, when she really didn’t have to.

2 Feb 2026

Raja Shekar

Google

Guest review text wasn't captured during sync — the host reply below references their feedback.

2 Feb 2026

Moataz Bellah Osman

Google

I want to express my sincere thanks to Douha from the DAMAC Escalations Team. After weeks of delay with my severe Parking issue which was submitted on the app, Douha stepped in and was incredibly proactive. She kept me updated and resolved the matter and was able to get the fixes done in just few days, Huge credit to Douha who really cared and reacted professionaly to my problem after submitting my escalation.

2 Feb 2026

Abbey

Google

⸻ ⭐☆☆☆☆ Disappointing experience – UK buyer at DAMAC Hills, Richmond, Trump International Golf Estate As a UK resident purchasing property in Dubai, we were forced to take handover of our villa at Richmond, DAMAC Hills – Trump International Golf Estate, on the clear assurance that all snagging issues would be resolved post-handover. It has now been 18 months since handover, and instead of progress, matters have gone backwards. We have made over 30 in-person visits to the DAMAC Happiness Centre and sent over 100 emails. During face-to-face meetings, DAMAC representatives repeatedly confirm that the issues will be addressed, yet once we leave, the case is closed without any action being taken. This ongoing pattern of commitments made in meetings that were not subsequently honoured has continued for over a year. Engineers have attended the villa on multiple occasions, acknowledged the snagging issues, and confirmed that remedial works were required. However, files are closed within days without the agreed works being completed, forcing us to restart the complaint process repeatedly. The Happiness Centre appears more focused on encouraging customers to leave positive reviews than on resolving long-standing defects. This is extremely frustrating and unprofessional. The workmanship of the villa is very poor, particularly for a development marketed under the Trump International Golf Estate branding, which implies a premium standard. The reality does not reflect the quality or service expectations associated with the Trump name. I have emailed Ali Sajwani and Amira Sajwani directly, yet have not even received an acknowledgement. I would strongly warn UK residents and overseas buyers considering purchasing property in Dubai through DAMAC—especially within DAMAC Hills and the Trump International Golf Estate—to be extremely vigilant. Once payment is complete, there is little accountability and minimal post-handover support. ⸻ If you want an even more legally cautious wording or a shorter, punchier Trustpilot version, I can adjust it instantly.

2 Feb 2026

Michael MacDonald

Google

Stop calling my bloody phone will you!!!!

2 Jan 2026

Chandrasen Bhatia

Google

Yesterday I was shocked with the highest level of customer service rendered by their Happiness Centre staff Mr.Mahmoud Ghanem who completed and issued me my property resale NOC on the spot. There has been dynamic change in Damac's customer service standards in the last 3 years and they are improving every day. Thanks and keep up the great job.

2 Jan 2026