Reviews for Allsopp & Allsopp Abu Dhabi

Ilya Kovryga

Google

I will share how this property management company works, and you can draw your own conclusions. The company's broker found us a fantastic apartment. We were extremely grateful and left a glowing review for his work specifically. But after that, everything went completely sideways. We asked to move in a bit early because our child's school was starting. The back-office manager (let's call her “Konuralina”) was very polite, but she didn't help us with anything. We were denied an early move-in, even though we had paid the rent and commission and handled everything well in advance. The renovation the company supposedly completed before we moved in was terrible: 1. The washing machine had some kind of unknown grime inside. 2. The furniture we asked to be removed, and were assured would be taken away, was left behind. 3. The walls were painted, but pieces kept falling off around all the light switches. This employee gave us her phone number, but whenever I messaged her on WhatsApp, she kept telling me to email her because it was her personal WhatsApp and she didn't read it, which defies all common sense. After that, I started sending emails asking to resolve urgent matters, such as how to connect the gas, why we had no access to the Happy Tenant app, and several other issues. She doesn't answer on WhatsApp, doesn't pick up the phone, and doesn't reply to emails. How can anyone evaluate the work of the management company Allsopp & Allsopp? Unfortunately, I cannot give them more than one star. They haven't resolved a single issue quickly or professionally.

+29

3 Sept 2026

Ken Godtown

Google

Thanks a lot to Tom Cocksedge for finding me the nicest apartment in Dubai Creek, Tom quickly understood what I was looking for, shortlisted the units for me, took my offers and got me the unit I really wanted. Contract was drafted the same day, cheques collected and keys handed fast. Again thanks to Tom and Allsopp for their long lasting professionalism over the years in Dubai, I highly recommend them.

11 Aug 2026

Omar Hallab

Google

Had a wonderful experience working with Alex on finding the right townhouse and ended up buying the best option in D2. He has went the extra mile working with us and I highly recommend him to anyone in the market for buying property.

11 Aug 2026

Andrew Hopkins

Google

Absolutely unimpressed by the sales team. 1) During a viewing, one agent left the freezer open, and then another agent failed to report it open, and just let it defrost and leak everywhere. Lights also left on for days on end, and the kitchen tap which left a rust mark. 2) Failed to achieve a satisfactory sales price, and instead of proactively finding ways to sell it, just lazily recommended lowering the price. 3) Poor communication. This is consistent. I was *always* chasing them, never any proactive updates on how viewings went, or how the sale is progressing. 4) Closing agent said our cash deal would “be settled quickly”, and sent us a Form F, which we signed immediately. He then mentioned that there were delays (2 weeks in the end) in acquiring the deposit, and when I questioned why we were sent the Form F, he said, “well I didn’t expect you to sign it so quickly” as if that’s some sort of excuse. Had the deposit not been paid, we would have been stuck with a signed Form F and no deposit. 5) They told us not to request our liability letter too early on, but thankfully I ignored this advice, and requested anyway. Which was the right choice, as it took yet another week to receive, and nearly delayed things again. There are other small things, but these are the main issues. Would not use them again. We closed a finance deal with one agent faster than these guys can close a cash deal with an entire team. Oh, and they also take 2% commission from the seller as well, in exchange for this fantastic service.

4 Aug 2026

El_ Sims

Google

From the very start of our property search Jack Bystram and Matthew Wilson were absolutely brilliant. Incredibly knowledgable, responsive (arranging viewings literally within hours) and more than happy to answer our (many) questions. They worked to our schedule and often went above and beyond, sacrificing time during evenings, weekends and vacations to help us secure our property. A mention is also deserved to Abbi in the Sales Progression Team who helped us close the transaction smoothly and on our timeline. A&A were recommended to us by friends, and I would echo this recommendation to anyone venturing into the Dubai property market - whether as first time, or repeat buyers. Overall, a very positive experience and I would not hesitate to use A&A again in the future.

1 Aug 2026

Lougain ismail

Google

My experience with Allsopp & Allsopp has been extremely disappointing. The lack of transparency and accountability made it incredibly hard to trust them, they don’t say the truth and they hide everything. The apartment was presented as being in good condition and ready to live in, which gave us the confidence to proceed with the tenancy. Based on the information provided, we paid the commission, signed the contract, and moved in. Within just two days, however, major issues emerged. The floor tiles throughout the apartment started lifting and breaking, creating a serious safety hazard and making the property uninhabitable. The situation became so severe that I had no choice but to move out almost immediately. Following this, I worked directly with the landlord and have since agreed to cancel the tenancy due to the condition of the property. Despite this, I am still trying to recover the commission that was paid for a tenancy that effectively never materialized. What has made the experience even more frustrating is the lack of communication. Calls, messages, and requests for assistance have largely gone unanswered. Once the deal was completed and the commission was collected, getting support became incredibly difficult. I understand that issues can arise with any property, but how those issues are handled is what defines a professional agency. In this case, I feel let down by both the lack of accountability and the lack of support during a very stressful situation. I hope Allsopp & Allsopp will do the right thing, review this matter fairly, and refund the commission paid for a property that became uninhabitable within days of moving in.

18 Jul 2026

Marco Spaltro

Google

My experience with Allsopp & Allsopp has been extremely disappointing. Having worked with the company for several years, I expected a relationship built on trust and professionalism. Instead, I found the opposite. The company appeared deeply mistrustful of its own long-standing clients, with rigid processes taking precedence over common sense and customer service. In particular, my interactions with Gulten, who managed the process, reflected a highly inflexible approach with little willingness to consider the context or history of the client relationship. Equally disappointing was the lack of support from Charlie, who, as the key sales contact, could have helped resolve the situation but instead allowed the process to take priority over the customer. A business relationship should be built on mutual trust, especially after years of working together. Unfortunately, I did not feel valued as a client, and the overall experience fell well below the standard I would expect from a leading real estate agency. Based on my experience, I would not recommend Allsopp & Allsopp to anyone looking for a client-focused agency.

18 Jul 2026

Anaïs

Google

I had a very disappointing experience with this real estate agency. Their fees are extremely high, yet the level of service was far below what I expected. My agent, repeatedly asked me to complete procedures without first checking whether they would actually work. He confused DEWA, EMPOWER and the Move-In Permit, despite this being his area of expertise. I lost several days because of his oversight. The issues didn't stop after moving in. I had to deal with cockroach infestations, water leaks, mold, damaged kitchen cabinets, and repeated maintenance problems. Instead of proactively resolving these issues, I constantly had to chase the agency for updates and solutions. Overall, I spent days exchanging emails and wasted countless hours trying to compensate for mistakes that should never have happened. As someone who was relocating and running my own business, this level of inefficiency created unnecessary stress. I cannot recommend this agency. For the fees they charge, I expected knowledgeable, proactive professionals not constant follow-up and preventable mistakes.

18 Jul 2026

Tarek khaddam

Google

If theres 0 stars, i wouldve given. Why have landline if you dont pick up calls & once your reception picked, She hang up on my face. You were happy charging me your fees but disapeared when its time for help I hope i never deal with you again.

18 Jul 2026

Wasan Abu Yousef

Google

Disappointing experience from the start.. The issues began even before I moved in. I was initially assigned an agent who seemed unfamiliar with the move-in process and was unable to guide me through basic requirements, including obtaining the building move-in permits and payments, cause unnecessary delays. Unfortunately, the experience only worsened. I spent more than three weeks repeatedly following up on unresolved maintenance issues, inadequate cleaning, and damaged furniture. Despite many emails and even providing an independent AC inspection report, I constantly had to chase the agency for updates and solutions. Communication was consistently reactive rather than proactive, with little ownership taken to resolve issues efficiently. I expected a professional property management company, but instead experienced poor coordination, lack of accountability, and unnecessary back and forth throughout the entire process.

18 Jul 2026

Hanna Lowthion

Google

A massive thank you to Denis Vukaj & the team at Allsopp and Allsopp for helping with my first Dubai purchase! From the initial query all the way through to the transfer date, I was kept up-to-date every step of the way. Ben Holliday was great with the mortgage and had all the answers and secured my pre-approval within 48 hours. Denis spent his time taking me around with great knowledge of the area; he knew about service charges, best locations and good-quality units Weekends and evenings, he made himself available to assist & was always on time with great communication Once the contract F was undertaken, the sales progression team kept me well engaged with the movement of the sale! I had previously viewed a couple of properties where the agents were either late or wouldn't even show up! Would highly recommend you guys & the team to anyone looking to buy in Dubai! Thanks once again for all your time :)

18 Jul 2026

Nabih Nabih

Google

⭐⭐⭐⭐⭐ Tanja Van Tonder did an outstanding job helping me rent out my property. She was professional, proactive, and kept me updated throughout the entire process. Her market knowledge and attention to detail made everything smooth and stress-free, and she secured a quality tenant in a timely manner. I really appreciated her responsiveness, honesty, and dedication to achieving the best outcome. I would highly recommend Tanja to anyone looking for a reliable and knowledgeable real estate agent.

18 Jul 2026

Michele Wong

Google

This is our third transaction with Allsopp and Allsopp. We only work with them their entire team of realtors and sales progression officers are super friendly, professional and knowledgable. This time we worked with Matt Kays (Realtor) and Gulten (Sales Progression) who made it as seamless as possible, selling our apartment during a conflict. Highly recommend.

18 Jul 2026

Shabana Kauser

Google

I had an excellent experience working with Usman Mubariq from Allsopp & Allsopp while searching for a rental apartment. He was professional, responsive, and took the time to understand exactly what I was looking for. Usman showed me several suitable options and provided honest advice throughout the process. His communication was clear, and he made the entire rental journey smooth and stress-free. Thanks to his support, I found an apartment that perfectly matched my requirements. I highly recommend Usman to anyone looking to rent a property. His dedication, knowledge, and excellent customer service truly stand out.

12 Jul 2026

Andy Gujjar

Google

I moved to Dubai in 2024 with a heart full of dreams to expand my hospitality business. I chose Allsopp & Allsopp based on their reputation, hoping for a professional partnership. Instead, my experience has been a nightmare that has shattered my confidence in the Dubai real estate market. From the start, the process was filled with neglect. I faced a 3-day delay in move-in, and the apartment was handed over in poor condition. I didn't complain; instead, as a professional, I spent my own money to fix the lighting, thermostat, and plumbing, and even left these improvements behind for the next tenant. The real tragedy started at move-out. I was misled by their agent, Adil, who told me not to worry about cleaning. Now, they are holding a significant portion of my security deposit for 'cleaning charges' and 'damages' that were pre-existing—all of this despite the fact that there is no 'mandatory cleaning clause' in my contract. It feels like they are taking advantage of me, perhaps assuming that because I am an Indian entrepreneur, I might not have the resources or the time to fight back. They have ignored my emails, and their senior management (including the founders) has chosen to ignore my direct pleas for fairness. They have weaponized their 'legal' team to threaten me for sharing my factual experience, while they continue to act with total impunity. This wasn't just about a security deposit; it was about the trust I placed in their brand. They have broken my spirit so deeply that I have decided to never return to the Dubai market for business. To any other entrepreneur or tenant considering Allsopp & Allsopp: please look elsewhere. A 'reputed' brand is nothing if it lacks basic ethics and human decency. They don't care about the people behind the business; they only care about how much they can squeeze out of you. Heartbroken, Anubhav Nagar Founder, Rooms and Views Vacation Homes

18 Jun 2026

Katheryn mgm

Google

Terrible experience. We moved out. We hired a company to paint the place, patch the holes and properly cleaning as we always do before handover. The agent handed us the report that reads: freshly painted. It’s been 2.5 months we still don’t have our deposit back. After repetitive emails they are responding that they will return 890 aed out of 9750 which is our sec deposit. Seems unreal. I’ve been 13+ years in dubai and we have never had an issue nor bad experience with getting our security deposit back with any other company/landlord. I wish I did not hire a company to do the painting, patching holes and cleaning if at the end they were going to keep my deposit anyways. I’ve have not had this bad experience before with any other agent.

18 Jun 2026

Abdallah Mehelba

Google

One of the worst purchase experiences I had in my entire 20 years in dubai. Delay, documents, follow ups, all was super unprofessional.

18 Jun 2026

Florian

Google

Horrible company. Their agents keep texting me over and over again about a property that I do not even own. Their support and customer service are non-existent. Worst company I have encountered. I advise to stay away from them.

18 Jun 2026

Guillaume Desparois Thibodeau

Google

I had an excellent experience working with Katie and Amal at Allsopp & Allsopp. Katie supported me throughout the property management setup process, from signing the management agreement to coordinating the handover and helping with furnishing the apartment. She was always incredibly responsive, professional, and happy to help with any questions I had. As an overseas owner, her guidance gave me confidence that I had chosen the right company to manage my property. Amal assisted me with the leasing of my property and did a fantastic job. She provided honest market advice, kept me informed throughout the process, organized viewings, and worked diligently to find the right tenant. Thanks to her dedication and professionalism, we were able to successfully rent the property. Both Katie and Amal were a pleasure to work with. Their communication, expertise, and commitment to their clients made the entire experience smooth and stress-free. I highly recommend them and Allsopp & Allsopp to anyone looking for property management or leasing services in Dubai.

18 Jun 2026

Isabel kok

Google

We had an outstanding experience working with Daniel Polerca. From the very beginning, he was professional, knowledgeable, and genuinely committed to helping us find the right home for our family. He went above and beyond to understand our needs, ensuring that the properties he recommended not only suited our family’s lifestyle but also aligned with our budget and financial goals. His attention to detail and dedication made what could have been a stressful process feel smooth and straightforward. Communication was exceptional throughout. Whether we had questions early in the morning or later in the evening, he was always quick to respond and incredibly accommodating with meeting times, often adjusting his schedule to suit our convenience. His professionalism was evident in every interaction, and he consistently presented himself with a high standard of courtesy and respect. Most importantly, we always felt that he had our best interests at heart. We are extremely grateful for his hard work and would highly recommend him to anyone looking for a reliable, responsive, and dedicated real estate professional. He truly exceeded our expectations.

18 Jun 2026